During the quick set-up process, we’ll ask you for some information about your business that will enable us to provide your customers with a responsive and professional service. We want to ensure we uphold the high standards of friendliness and knowledge your customers have come to expect so we’ll use the information you provide us with to do this.

As well as regular team training, every single time we take a call for your business, our system will ensure that all your vital company information appears immediately in front of our Pressplay Receptionist before they answer the call with your company name.

And our system isn’t limited to just knowing the basics such as taking messages. If you want to provide us with details of a special offer or some information that customers might want after seeing an advertisement, you can notify us of this via our system and we can respond accordingly when your customers call      

Within 60 seconds of your call being received, we’ll e-mail all the details of the call and make it easy to see whether you need to follow up the call along with contact details. And if you’re not the sort of person who checks your e-mail very often, no need to worry, we can also optionally send you an SMS text message with all the details you require to contact the customer or client

You can update your greeting, instructions, custom questions, scenarios and settings as many times and as often as you like using your Pressplay Receptionist log in.

Add in offers, prices or even waiting times to help keep your customers in the know.

To send your calls to us, it’s really simple – we’ll give you a local number to divert your calls to and you can choose to send us calls all the time or just when you’re busy, out of office, or on holiday.

To divert your calls we recommend making your supplier aware first, whether that be through your online log in or a call to them. After doing that you simply dial the relevant codes below:

BT Sky, Talk Talk and Plusnet
Divert all calls *21*(divert number)#
Divert unanswered calls *61*(divert number)#
Divert engaged calls *67*(divert number)#

To cancel diversion
Divert all calls #21#
Divert unanswered calls #61#
Divert engaged calls #67#

If you are using another provider or a mobile phone either contact your supplier for the dial code alternatively contact our team on 08000 512 121 and we can look into this for you.

We have two set packages available. Please click this link to view costs and options. If you would like a more bespoke package, please call us on tel: 08000 512 121

No, we don’t tie you to any long-term contracts, you can cancel at any time with immediate effect.

Yes, you can let us know what the number is and we can arrange for that to be blocked for you, no problem.

Your customer will hear an out of hours message advising them of the opening hours for the chosen service, eg 9-5 Monday-Friday (Standard) or 8-8 7 days a week (Extended). View the costs for both Standard and Extended packages.

Yes. We are able to manage both your diary and make appointments for you via your online Booking system. Speak with a member of the team on to discuss this in more detail on 08000 512121.